Returns & Exchanges
We want you to be fully satisfied with your gear, which is why we offer a 60-day return period for all items in original condition. Whether you shopped online or in-store, we provide flexible options to ensure you get the right fit for your next adventure.
Check Eligibility
Ensure your items are unworn, unwashed, and have the original tags attached, accompanied by a valid proof of purchase.
Initiate Your Return
Log in to our online portal to generate a prepaid shipping label or visit any Kathmandu NZ retail store for an immediate exchange.
Package Your Items
Securely pack your gear in its original packaging or a durable mailer to prevent damage during transit back to our warehouse.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing