Frequently Asked Questions
Everything you need to know about shopping with Kathmandu NZ
What are your shipping options within New Zealand?
We offer standard shipping across New Zealand, which typically takes 3-5 business days. Express shipping is also available for urgent orders, with delivery usually within 1-2 business days.
How do I return an item if it doesn't fit?
We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return through our online portal or visit any of our physical retail locations for an exchange or refund.
Are your outdoor materials sustainably sourced?
Yes, sustainability is at our core. We use recycled polyester, Responsible Down Standard (RDS) certified down, and organic cotton in a significant portion of our apparel and gear.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor your package's progress until it reaches your doorstep.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay and Laybuy for interest-free installments.
How do I care for my GORE-TEX jacket?
To maintain performance, we recommend machine washing on a warm, permanent press cycle using a small amount of liquid detergent. Tumble dry on a warm setting to reactivate the water-repellent (DWR) coating.